Order Normalisation

Each platform uses its own order statuses and terminology. Merqury maps all of them into a single consistent set of statuses so you can manage orders across platforms without needing to know what each marketplace calls things internally.

Merqury Order Statuses

• Pending Payment — Waiting for customer payment

• Processing — Order is being prepared

• Ready to Ship — Packed and ready for pickup

• In Transit — Order is out for delivery

• Delivered — Order delivered to customer

• Completed — Order completed successfully

• Cancelled — Order has been cancelled

• Refunded — Payment refunded to customer

• Failed — Order or payment failed

Once an order reaches a terminal status — Delivered, Completed, Cancelled, Refunded, or Failed — it will no longer receive status updates.

Platform Status Mapping

Shopee

• UNPAID → Pending Payment

• INVOICE_PENDING, PROCESSED → Processing

• READY_TO_SHIP → Ready to Ship

• SHIPPED, TO_CONFIRM_RECEIVE → In Transit

• COMPLETED → Completed

• IN_CANCEL, CANCELLED → Cancelled

• TO_RETURN → Refunded

Lazada

• unpaid → Pending Payment

• pending, confirmed, packed → Processing

• ready_to_ship → Ready to Ship

• shipped → In Transit

• delivered → Delivered

• canceled, cancelled → Cancelled

• returned → Refunded

• failed → Failed

TikTok Shop

• UNPAID → Pending Payment

• AWAITING_SHIPMENT → Processing

• AWAITING_COLLECTION → Ready to Ship

• IN_TRANSIT → In Transit

• DELIVERED → Delivered

• COMPLETED → Completed

• CANCELLED → Cancelled

Shopify

• PENDING_PAYMENT → Pending Payment

• PROCESSING → Processing

• IN_TRANSIT → In Transit

• COMPLETED → Completed

• CANCELLED → Cancelled

• REFUNDED → Refunded

WooCommerce

• pending, pending-payment → Pending Payment

• processing, on-hold → Processing

• completed → Completed

• cancelled → Cancelled

• refunded → Refunded

• failed → Failed