Integrations Overview

Merqury currently supports the following platforms:

• Shopee

• Lazada

• TikTok Shop

• Shopify

• WooCommerce

Support for additional platforms will be added over time.

Connecting a Platform

• Go to Settings → Integrations

• Select the platform you want to connect

• Sign in and authorise Merqury via the platform's authentication flow

Once connected, orders begin syncing automatically and appear in your unified Orders dashboard. Merqury never modifies your listings, pricing, inventory, or payment settings.

Required Permissions
Merqury requests only the minimum permissions needed to operate — reading orders, order items, statuses, and fulfilment data. Nothing else is accessed or modified.

Disconnecting & Reconnecting
You can disconnect a platform anytime from Settings → Integrations. When disconnected, syncing stops immediately but all existing order data remains visible in Merqury.

To reconnect, go back to Settings → Integrations and re-authorise the platform. No data is lost during reconnection.

Troubleshooting

• Check the integration status in Settings → Integrations

• Ensure the correct store or seller account is connected

• Re-authorise if the token has expired

For persistent issues, contact hello@merqury.asia with the platform name, store/seller ID, and approximate time the issue started.